Terms of Service
These terms govern your use of the SENTRY website at sentry-corp.com and the HARMONY platform at harmony.sentry-corp.com (together, the "Services"), provided by Sentry Global Limited, a company incorporated in Hong Kong (Company No. 81383728) ("SENTRY", "we", "us"). By using the Services you agree to these terms. If you use them on behalf of an organisation, you confirm that you are authorised to do so and that the organisation accepts these terms. Where a separate written agreement between SENTRY and that organisation conflicts with these terms, that agreement prevails.
1. Access and accounts
HARMONY is available only to authorised users: SENTRY personnel and the users our customers authorise. You must keep your sign-in methods secure, you are responsible for activity under your account, and you must tell us promptly about any unauthorised use. We may suspend access to protect the Services, our users or the public, or to comply with the law.
2. Acceptable use
You must not:
- use the Services unlawfully, or to infringe anyone's rights;
- access data you are not authorised to see, or try to break or bypass security, authentication or usage limits;
- test, scan or probe the Services for vulnerabilities without our written permission;
- upload malicious code, or interfere with the Services or other users;
- copy, reverse engineer or resell the Services, except where the law allows it despite this restriction;
- send messages through the Services in breach of anti-spam, privacy or consumer protection laws.
3. Customer data
Information that a customer, or its own customers, put into or create through HARMONY belongs to that customer. The customer gives SENTRY the rights needed to host, process and display that information to provide the Services, and is responsible for collecting it lawfully with any consents required. We handle it as described in our Privacy Policy and our agreement with the customer, including the limits that apply to data obtained through Google APIs.
4. Intellectual property
The Services, including the HARMONY platform, its software, models, designs and documentation, are owned by SENTRY or its licensors and protected by law. Except for the limited right to use the Services under these terms, no rights are granted to you. If you send us suggestions or feedback, we may use them without any obligation to you.
5. Third-party services
The Services connect to third-party services such as Google, payment processors and messaging platforms. Your use of those services is governed by their own terms, and we are not responsible for them.
6. AI-assisted features
Some features use artificial intelligence to draft, summarise or suggest content. AI output can be wrong or incomplete. Review it before you rely on it or send it to anyone. Actions that matter stay under human confirmation.
7. Availability and changes
We work to keep the Services available and secure, but we do not promise that they will be uninterrupted or error free. We may change, suspend or retire features, and we will give reasonable notice of material changes where we can.
8. Disclaimer
To the extent the law allows, the Services are provided "as is" and "as available", without warranties of any kind, whether express or implied.
9. Limitation of liability
To the extent the law allows, SENTRY is not liable for any indirect, incidental, special or consequential loss, or for loss of profits, revenue, data or goodwill. Our total liability for any claim relating to the Services is limited to the amounts you paid us for the Services in the 12 months before the claim arose. Nothing in these terms limits liability that cannot be limited by law.
10. Suspension and termination
We may suspend or end your access if you breach these terms or if the law requires it. When access ends, your right to use the Services ends; customer data is then handled as agreed with the customer.
11. Governing law
These terms are governed by the laws of the Hong Kong Special Administrative Region, and the courts of Hong Kong have exclusive jurisdiction over any dispute arising from them.
12. Changes to these terms
We may update these terms. We will post the new version here with a new effective date. If you keep using the Services after that, you accept the updated terms.
13. Contact
Questions about these terms: legal@sentry-corp.com, Sentry Global Limited, Hong Kong.