Privacy Policy
Sentry Global Limited ("SENTRY", "we", "us"), a company incorporated in Hong Kong (Company No. 81383728), operates the SENTRY website at sentry-corp.com and the HARMONY platform at harmony.sentry-corp.com. This policy explains how we collect, use and protect personal data, in line with the Personal Data (Privacy) Ordinance (Cap. 486) and other laws that apply.
1. Who this policy covers
- Visitors to our website who request access or contact us.
- People who sign in to HARMONY: our personnel and the users our customers authorise.
- People whose information our customers manage through HARMONY. We handle that information on our customers' behalf (section 5).
2. Information we collect
- Requests and messages: your name, email address, company or website, and what you tell us.
- Sign in with Google: your Google account name, email address, profile picture and account identifier, used to confirm who you are.
- Passkeys: the public key of a passkey you register. Your fingerprint, face or device PIN never leaves your device and is never sent to us.
- Google Contacts (optional, authorised users only): if you choose to connect it, we read contact names, email addresses, phone numbers and organisation details, read-only, to keep the records you work with up to date.
- Technical data: IP address, browser and device type, and security and activity logs, used to keep the service secure and working.
3. How we use it
- To provide, operate and secure HARMONY and our website.
- To sign you in and decide what you can access.
- To run the features you choose to use.
- To answer your requests and provide support.
- To detect and prevent fraud, abuse and security incidents.
- To comply with the law.
4. Legal grounds and consent
We collect personal data for purposes directly related to the services described here, and we use it only for those purposes or for purposes you have agreed to. Optional features, such as connecting Google Contacts, run only after you choose to turn them on.
5. Data our customers manage through HARMONY
Information that our customers, and their own customers, put into or create through HARMONY (for example leads, contacts, orders and messages) belongs to that customer. We store and process it on the customer's behalf and on their instructions, and we are responsible for keeping it private and secure. Within the limits of our agreements with customers and the law, we may use this information to improve the platform, including its models. If your information is held by one of our customers, please contact that customer first; we will help them respond to you.
6. Google user data
HARMONY's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. Data obtained through Google APIs is used only to provide the features you turn on, such as sign-in and contact sync. It is never sold, never used for advertising, never transferred except to provide those features, for security or as the law requires, and never used to develop, improve or train generalised artificial intelligence or machine learning models. People at SENTRY do not read it unless you ask us to (for support), it is needed for security, or the law requires it. This section prevails over section 5 for any data obtained through Google APIs.
7. Sharing
We do not sell personal data. We share it only:
- With service providers that host and run HARMONY for us, such as cloud hosting, database, storage, authentication and AI service providers, who may process it only on our instructions.
- With the customer on whose behalf we hold it.
- When the law requires it, or to protect the rights and safety of our users or the public.
- With a successor if our business is reorganised or transferred, under the same protections.
8. Where data is stored
Our service providers may store and process data outside Hong Kong, including in the United States, Singapore and the European Union. We take reasonable steps to make sure it receives a comparable level of protection wherever it is held.
9. How long we keep it
We keep personal data only as long as we need it for the purposes above, for as long as an account stays active, or as a customer instructs. After that we delete or anonymise it. Security logs are kept for a limited period.
10. Security
We protect data with encryption in transit, access controls based on least privilege, and audit logging. No system is completely secure; if a breach affects you, we will tell you as the law requires.
11. Your rights
- You can ask to see and to correct the personal data we hold about you. We may charge a reasonable fee for a data access request where the law allows.
- You can turn off optional features at any time. To remove HARMONY's access to your Google account, visit your Google account permissions.
- You can ask us not to use your data for direct marketing. We do not send direct marketing without consent.
12. Children
Our services are for businesses and are not directed at anyone under 18.
13. Changes
We will post any update here with a new effective date, and tell signed-in users about material changes.
14. Contact
Privacy questions and data access or correction requests: privacy@sentry-corp.com, Sentry Global Limited, Hong Kong.